Privacy policy

Definitions

In this policy:

• User is a natural or legal person using Robolytix website and services
• GDPR means Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
• Personal data, Processor and Controller will each have the meaning given to them in Article 4 of the GDPR.

Our Privacy Policy in short

Any information we receive from you will never leave our private and secure servers. We will not use it for any purposes other than those which you have given your permission for. All passwords you use with our Service are stored encrypted and cannot be read by anyone, not even by us. We use the most advanced data protection techniques to keep your data private and secure. Please read below for detailed information about our Privacy Policy.

Privacy Policy details

We are committed to protecting your privacy. For Robolytix, the protection not only of personal but of all data that flows through our platform is the top priority. As part of this effort, we process personal data in accordance with the EU’s General Data Protection Regulation (“GDPR”), and in accordance with the data protection regulations applicable to Robolytix.

Information we collect

We collect information in two ways:

• Information you provide to us directly
  • Registration information: In order to register for a basic account, you must provide your email address, a password, acount name and user name. If you choose to upgrade to one of our paid subscriptions, you will be asked to provide additional information such as company billing Information. Robolytix is the data controller in respect of this data.
• Information we get from your use of our services
  • Process analytic data and data in Robolytix internal data stores: Robolytix stores logs about process analytics so that you have the option to view details about process runs. In respect of this data, Robolytix is the data processor and the user is the data controller.
  • Usage information: When you visit our website or use our service, we automatically record information from your web browser which helps us improve the utility value of our site and manage the provision of our services. This may include your IP address, browser type, the web page visited before you came to our website, information you search for on our website, local preferences or history of access to our website.
  • Cookies: For your convenience, we use cookies. A cookie is a data file that we transfer to your device. We are using two types of cookies, persistent and rolling cookies. Persistent cookies store your registration email address so you do not have to type it each time you login to our Service. Persistent cookies are optional, you can choose whether or not to store this information. We use rolling cookies to store your registration ID and authentication information so you can remain logged in to our Service. The rolling cookie will delete itself from your device after 30 minutes of your inactivity (and you will be automatically logged out from our Service).

How we store your personal data

We are committed to doing our very best to protect your data and keep it confidential. We employ advanced security practices to keep your data safe and secure:

• The connection between Robolytix and your browser is always encrypted (HTTPS).
• Every connection between Robolytix and a third party service is established in the most secure way that is supported by the given service. In some cases (e.g. FTP, databases, etc.) you have the option to set the security level manually.
• We use AES to save your credentials securely.
• To protect our secure HTTPS website from downgrade attacks, we have implemented and use HTTP Strict Transport Security (HSTS), the web security policy mechanism.
• We have protection against CSRF/XSRF attacks.
• We use CSP protection to prevent XSS.
• All passwords that you provide us with are stored in an encrypted format (PBKDF2-SHA512), so that they cannot be read and/or reproduced. No one is able to read them, not even us.
• We use persistent IP addresses so that you can limit access or make tunnels.
• For your protection, we do not support outdated browsers. The latest browsers are more secure and ensure the highest security standards.
• Our servers are housed in one of the most modern data centers in Europe, equipped with the latest security technologies.

Where we secure your personal data

Your data is stored in a secure cloud data center in the EU certified to internationally recognized ISO 9001 and ISO 27001 standards that define the requirements for the quality management system and the information security management system.

How we use the information we collect

Robolytix collects this personal data for the following purposes:

• Login to Robolytix
• Possibility to reset passwords in the case of forgetting it
• Informing users about process analytics
• Informing users about business matters
• Informing users and potential users about new features of Robolytix

Right of deletion or change of user personal data

In the Profile section, you have the option to ask for deletion or to change your profile. In the event that it is our duty to keep a record of some of your personal information, for example, for accounting purposes, this information is retained. We will irrevocably remove all other information within 60 days of your request.

Robolytix personal data management in accordance with GDPR

Robolytix allow users deploys features, which empower its users to easily comply with the requirements of GDPR:

• Deleting data stored in Robolytix data stores For deleting data, contact Robolytix by email support@robolytix.com or by post at Robolytix.com a.s., Křejpského 1529/3, Prague 11 – Chodov, 14900, Czech Republic.

Third-party payment processors

We do not collect or store your full credit card information on our servers. All payments are securely processed by PayPal. We only receive a confirmation about the result of the payment.

Communication in Robolytix forums

We offer discussion forums in which users can communicate with any other users. Our Services display information like your name or profile picture. Any information you share in a public forum is public information and may be seen or collected by another person (s).

With whom we share information

We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing and advertising purposes without your consent.

We may disclose:

Your information to third parties working for and with Robolytix: We work with third-party service providers (for example hosting services) to help us provide, improve or advertise our services. Robolytix may give relevant persons working for these third parties access to your information, but only to the extent necessary for them to perform their services for us. All such third parties must agree to observe the privacy of our users and to protect the confidentiality of their personal information.

Mailchimp
Robolytix uses Mailchimp to send marketing emails to notify you about new features, changes to our terms, and other useful information about our services. Mailchimp automatically manages our unsubscribe list, allowing you to easily unsubscribe from future communications at any time. Mailchimp only uses the information we share with them to send these emails. You can learn more about how Mailchimp protects your personal information in the Mailchimp privacy policy.

Microsoft Azure
Azure is a global leading service providing cloud data center operated by Microsoft company. You can learn more about how Microsoft protects your personal information in the Microsoft privacy policy.

Smartsupp chat
Robolytix uses Smartsupp.com chat service in order to help Robolytix users with real-time support. You can learn about how Smartsupp.com protects your personal Information in the Smartsupp.com privacy policy.

Google Analytics
Robolytix uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help analyze how individuals use the websites they visit. Non-personal information generated by this cookie about your use of Robolytix is transmitted to and stored by Google on servers in the United States. Google does not associate your IP address with any other data held by Google. Google uses this information to understand how you use Robolytix and compiles reports on this activity to help us improve Robolytix for our users. By using Robolytix, you consent to the processing of data about you by Google for these purposes.

You may disable cookies within your browser to block this tracking by Google, understanding that doing so may affect your ability to use the full functionality of the Robolytix. For certain browsers, you can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading and installing this browser plug-in.

Changes to our Privacy Policy

We reserve the right to change this Privacy Policy. If we make a change that we believe substantially reduces your rights, we will provide you with notice by email. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

Please feel free to contact us at info@robolytix.com if you have any questions about our Privacy Policy, or you need more information then we have shown here.

Last update: 1st January 2020